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Returns & Refunds

Here at Havoly we want you to be happy. If you’ve received a product you are not happy with, and want a refund, you can ship it back to us within 2 weeks of receiving the item and we will refund you the purchase amount minus a 15% restocking fee.

*This does not include personalized items. Personalized items cannot be returned and are non-refundable. But don’t worry, we have received nothing but great reviews and haven’t gotten any complaints yet. We’re sure you’re going to love what you receive.

If there is a problem with your item, first email detailing what the issue is. Include any pictures of damage, including damage to the box. You can read more about damaged items on the FAQs page.

Below is the return address where items can be sent:


2289 Elmira Rd

Newfield, NY 14867

If you have any questions, send us an email and we will get back to you as soon as possible.